LOOKING FOR A NEW CAREER?
Dynamic Devices provides cutting edge liquid handling lab automation workstations to the Life Sciences and Clinical/Diagnostic industries. We are a highly mobile and aggressive innovator in this market space. We offer reliable and unique systems to enable the research scientist to get work done in an accelerated fashion.
Field Application, Field Service Engineer
Metro Boston
Posted 1 week ago
Overview
Dynamic Devices delivers cutting-edge liquid handling automation workstations to the Life Sciences and Clinical/Diagnostic industries. As a highly mobile and innovative company, we pride ourselves on providing reliable and unique systems that enable scientists to accelerate their research.Position: Field Application & Service Engineer (FASE)
We are seeking a Field Application and Service Engineer (FASE) to support our customers and systems in the Metro Boston area. This role combines technical expertise, customer-facing service, and collaboration with internal teams. You will be responsible for system installations, customer training, application and programming support, preventative maintenance, and troubleshooting. As part of a small, elite, and highly dynamic team, you will also contribute to product demonstrations, technical documentation, application streamlining, and product improvement feedback. This is an exciting opportunity for a motivated self-starter who can work both independently and collaboratively to keep our systems running at peak performance and instill customer confidence.Responsibilities
- Install, configure, and support automation systems for customers
- Provide customer training, programming, and application support
- Perform preventative maintenance and respond to service-related issues (remote or onsite)
- Collaborate with Sales on instrument demonstrations (pre- and post-sales)
- Design, develop, and support instrument methods for diverse life science workflows
- Analyze customer project requirements and deliver programming solutions
- Work with Engineering and R&D teams on feedback, testing, and product improvements
- Identify new trends, streamline applications, and contribute to technical documentation
- Coordinate shipping and installation logistics for system deployments
- Support cross-functional teamwork (hardware, software, applications)
Qualifications
- BS/BA in Biology, Computer Science, or Applied Engineering discipline
- Proven track record with lab automation in the life sciences industry
- Working knowledge of common lab techniques, such as:
- ELISA
- PCR
- Cell culture
- NGS library preparation
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability and willingness to travel up to 50%
- Based in the Metro Boston area
Preferred Skills (Pluses)
- Experience with computer communications (TCP/IP, RS232) & networking
- Comfort with hardware troubleshooting and repair
- Scripting/programming knowledge (Python, C#, or similar)
- Team-oriented mindset with a willingness to share knowledge